Deep loyalty turns customers into word-of-mouth promoters?and that's a force you need for growth. An excerpt from the new book, The Ultimate Question:
http://hbswk.hbs.edu/archive/5236.html
Hat Factory: Our hat guarantee. There are only two things of importance. One is the customer, and the other is the product.
http://www.hatfactory.com/customer.html
Today my Cheapskate boss, Neal Templin, shares a tale from the customer-service crypt : how the seemingly simple task of returning a pair of running shoes became a nightmare. It ...
http://blogs.wsj.com/wallet/2008/11/13/store-return-policies-the-customer-isnt-always-right/?mod=msn_money_ticker
Amazon.com: Two Sides to Every Coin... The Customer Isn't Always Right!: Naomi Black: Books ... Save $10 when you spend $50 or more when you pay with Bill Me Later®. Offer valid ...
http://www.amazon.com/Sides-Every-Coin-Customer-Always/dp/0975361805
Viget Labs Strategy Blog: Insight, tips & trends in Web Strategy from our team of experts. ... M. Jackson Wilkinson - Strategist: Those who have worked in retail (I worked at Radio ...
http://www.viget.com/advance/the-customer-isnt-always-right-but-the-customers-are-always-right/
Why Firing Your Worst Customers Isn't Such a Great Idea by Knowledge@Wharton, the online business journal of the Wharton School. Knowledge@Wharton covers research in Finance ...
http://knowledge.wharton.upenn.edu/article.cfm?articleid=1870
Business blogging, Strategic business thinking,and management consulting by entrepreneur, business and technical guru and popular writer and speaker Dave Taylor.
http://www.intuitive.com/blog/hey_directv_lying_to_customers_isnt_a_good_way_to_drive_business.html
The customer isn?t right. Posted on November 22, 2007 by Andrew Travers under Strategic Thinking. Taking care of customers, even when they are leaving you, really matters.
http://blog.precedent.co.uk/unprecedented/2007/11/22/the-customer-isnt-right/
There's a great quote from Henry Ford, regarding the first car he ever built that says it all :) 'If I'd asked my customers what they wanted, they'd have said a faster horse.'
http://www.slideshare.net/jasonoke/the-customer-isnt-always-right/
By severing ties with your most difficult or unprofitable customers, you can focus more resources on your best ones.
http://www.wipfli.com/Wipfli/Impact_Magazine/Business_Issues/Customer_Focus/200801CF_Unprofitable_Customers.htm
Satisfied customer" isn't a guaranteed repeat customer. ... Click on the link to learn more about this consumer education campaign promoting ...
http://www.customerlink.com/
The Customer Isn't ALWAYS Right, BUT We Can't Make Them Feel Wrong! Tuesday, September 16, 2008 from 02:00 PM - 03:15 PM (CT) Share this event
http://jhpiseptember16.eventbrite.com/
Like the British, the Japanese aren?t overly fond of complaining about service or food in restaurants. And to hear somebody do so is unusual to say the least.
http://www.wordpress.tokyotimes.org/?p=370
Store return policies vary dramatically in flexibility. What will this holiday season hold? ... Thank you for registering. We sent an email to: Please click on the link inside the ...
http://blogs.wsj.com/wallet/2008/11/13/store-return-policies-the-customer-isnt-always-right/?mod=rss_WSJBlog
From the folks at Cambrian House comes these thoughts on getting lost in product development and ignoring the customer. Oh, how easy it is! And these guys admit
http://www.instigatorblog.com/how-to-make-sure-the-customer-isnt-forgotten-while-in-startup-mode/2006/09/08/
This article is about how one bad experience with customer service can sour a brand experience for a customer. An Apple Story.
http://spurspectives.com/when-customer-service-isn%e2%80%99t-apple/
Dec. 9, 2008 Webinar: Passion Sites -- Niche Web sites that focus on a narrow but passionate subject area. Ken Paulson and Susan Goldberg elected to ASNE leadership ladder
http://www.asne.org/credibilityhandbook/readerconnections.htm
The business mantra for years has always been "The Customer Is Always Right". I recall reading business school case studies about how comapnies like Nordstrom were phenomenal is ...
http://blogs.msdn.com/sandyk/archive/2007/07/12/the-customer-isn-t-always-right.aspx
3. CREDIT APPROVAL AND PAYMENT TERMS. Customer hereby authorizes ISN to make any investigations of credit worthiness of Customer that ISN deems ...
http://dsl.isntelcom.com/terms.php |
|
